Returns & Exchanges
At Habitat ReStore GTA, we want you to be satisfied with your unique finds while supporting our mission to build affordable housing. Due to the nature of our donated inventory, most items are sold as-is, but we offer a limited return window for select items that do not meet your expectations.
Verify Eligibility
Ensure your item is eligible for return within 14 days of purchase, provided it is in its original sold condition and accompanied by a valid sales receipt.
Prepare Documentation
Gather your original printed or digital receipt and ensure all price tags or inventory stickers remain attached to the item to facilitate a smooth verification process.
Visit a ReStore Location
Bring the item back to any Habitat ReStore GTA location during regular business hours to speak with a store associate at the customer service desk.
Receive Store Credit
Once the return is approved, you will be issued a store credit or exchange for the full purchase amount, helping you find the perfect alternative for your home project.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing